Project Description

Excel in the hospitality industry.

Download Course Guide PDF

What is this course about?

The Certificate IV in Hospitality reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

Who should do it?

This qualification is suitable for anyone currently working in hospitality.

How will undertaking this course benefit you?

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.

Participants resources that are required 

All participants of Best Option Training are required to complete and Language, Literacy and Numeracy test to the level of the qualification.

All participants will need basic computer skills and access to wifi and a laptop or computer with a web camera, as all assessments are completed online.

Are there any entry requirements?

All participants must have a Unique Student Identifier (USI). To obtain yours, go to www.usi.gov.au and follow the prompts to create your USI. Enter your Unique Student Identifier (USI) (if you already have one) You may already have a USI if you have done any nationally recognised training, which could include training at work, completing a first aid course or RSA (Responsible Service of Alcohol) course, getting a white card, or studying at a TAFE or training organisation. It is important that you try to find out whether you already have a USI before attempting to create a new one. You should not have more than one USI. To check if you already have a USI, use the ‘Forgotten USI’ link on the USI website at https://www.usi.gov.au/faqs/i-have-forgotten-my-usi/.

How is it delivered?

Blended Delivery. A mix of both online and face to face learning.

Where is it?

At an BOT office or venue chosen by BOT.

What do I get from it?

Upon successful completion participants receive a Certificate for SIT40416 – Certificate IV in Hospitality issued by Best Option Training 41246

To achieve this qualification, the candidate must demonstrate competency in:

21 units of competency made up of:

  • 9 core units
  • 12 elective units, consisting of:
    • 1 unit from Group A
    • 7 units from Group B
    • 4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units  
BSBDIV501Manage diversity in the workplace
SITHIND004Work effectively in hospitality service
SITXCCS007Enhance customer service experiences
SITXCOM005Manage conflict
SITXFIN003Manage finances within a budget
SITXHRM001Coach others in job skills
SITXHRM003Lead and manage people
SITXMGT001Monitor work operations
SITXWHS003Implement and monitor work health and safety practices
Elective units 
Group A 
SITHIND001Use hygienic practices for hospitality service
SITXFSA001Use hygienic practices for food safety
Group B 
Accommodation Services – Front Office, Housekeeping and Porting 
CPPCLO2001AMaintain hard floor surfaces
CPPCLO2004AMaintain carpeted floors
CPPCLO2009AClean glass surfaces
CPPCLO2010AClean ceiling surfaces and fittings
CPPCLO2017AClean wet areas
CPPCLO2019ASort and remove waste and recyclable materials
CPPCLO2035AMaintain cleaning storage areas
CPPCLO3013AClean window coverings
CPPCLO3016AWash furniture and fittings
SITHACS001Clean premises and equipment
SITHACS002Provide housekeeping services to guests
SITHACS003Prepare rooms for guests
SITHACS004Launder linen and guest clothes
SITHACS005Provide porter services
SITHACS006Provide valet services
SITHACS007Conduct night audit
SITHACS008Provide accommodation reception services
SITTTSL002Access and interpret product information
SITTTSL005Sell tourism products and services
SITTTSL006Prepare quotations
SITTTSL007Process reservations
SITTTSL010Use a computerised reservations or operations system
Client and Customer Service 
SITXCCS002Provide visitor information
SITXCCS004Provide lost and found services
SITXCCS005Provide club reception services
SITXCRI001Respond to a customer in crisis
Communication and Teamwork 
SITXCOM004Address protocol requirements
Computer Operations and ICT Management 
BSBITU301Create and use databases
BSBITU306Design and produce business documents
BSBITU402Develop and use complex spreadsheets
E-Business 
SITXEBS001Use social media in a business
Environmental Sustainability 
BSBSUS401Implement and monitor environmentally sustainable work practices
Events 
SITEEVT001Source and use information on the events industry
SITEEVT002Process and monitor event registrations
SITEEVT003Coordinate on-site event registrations
SITEEVT004Provide event staging support
SITEEVT005Plan in-house events or functions
Finance 
BSBFIA301Maintain financial records
BSBFIA401Prepare financial reports
SITXFIN002Interpret financial information
First Aid 
HLTAID003Provide first aid
Food and Beverage 
SITHFAB001Clean and tidy bar areas
SITHFAB002Provide responsible service of alcohol
SITHFAB003Operate a bar
SITHFAB004Prepare and serve non-alcoholic beverages
SITHFAB005Prepare and serve espresso coffee
SITHFAB006Provide room service
SITHFAB008Operate and monitor cellar systems
SITHFAB009Conduct a product tasting for alcoholic beverages
SITHFAB010Prepare and serve cocktails
SITHFAB011Provide advice on beers, spirits and liqueurs
SITHFAB012Provide advice on Australian wines
SITHFAB013Provide advice on imported wines
SITHFAB014Provide table service of food and beverage
SITHFAB015Provide silver service
SITHFAB016Provide advice on food
SITHFAB017Provide advice on food and beverage matching
SITHFAB018Provide gueridon service
SITHFAB019Plan and monitor espresso coffee service
Food Safety 
SITXFSA001Use hygienic practices for food safety
SITXFSA002Participate in safe food handling practices
SITXFSA003Transport and store food
Gaming 
SITHGAM001Provide responsible gambling services
SITHGAM002Attend gaming machines
SITHGAM003Operate a TAB outlet
SITHGAM004Conduct Keno games
SITHGAM005Analyse and report on gaming machine data
SITHGAM006Deal Baccarat games
SITHGAM007Conduct Big Wheel games
SITHGAM008Deal Blackjack games
SITHGAM009Deal Poker games
SITHGAM010Deal Pontoon games
SITHGAM011Conduct Rapid Roulette games
SITHGAM012Conduct Roulette games
SITHGAM013Conduct Sic Bo games
SITHGAM015Attend casino gaming machines
SITHGAM016Deal Caribbean Stud games
SITHGAM017Deal Casino War games
SITHGAM018Deal Mississippi Stud games
SITHGAM019Conduct Rapid Baccarat games
SITHGAM020Conduct Rapid Big Wheel games
SITHGAM021Deal Three Card Poker games
Human Resource Management 
SITXHRM002Roster staff
Inventory 
SITXINV002Maintain the quality of perishable items
SITXINV003Purchase goods
SITXINV004Control stock
Kitchen Operations 
SITHKOP006Plan catering for events or functions
Languages other than English 
SITXLAN003Conduct oral communication in a language other than English
SITXLAN004Conduct complex oral communication in a language other than English
SITXLAN005Read and write information in a language other than English
Marketing and Public Relations 
SITXMPR001Coordinate production of brochures and marketing materials
SITXMPR002Create a promotional display or stand
SITXMPR003Plan and implement sales activities
SITXMPR004Coordinate marketing activities
SITXMPR005Participate in cooperative online marketing initiatives
Security 
CPPSEC2012AMonitor and control individual and crowd behaviour
CPPSEC3018AProvide for the safety of persons at risk
Work Health and Safety 
SITXWHS002Identify hazards, assess and control safety risks
Working in Industry 
SITHIND001Use hygienic practices for hospitality service
SITHIND002Source and use information on the hospitality industry
SITTIND001Source and use information on the tourism and travel industry

What do I need to bring?

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Contact Best Option Training to learn more.