Project Description

Do you want to work in hospitality?

Download Course Guide PDF

What is this course about?

The Certificate III in Hospitality reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

Who should do it?

This qualification is suitable for anyone looking to work in hospitality.

How will undertaking this course benefit you?

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • front office assistant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • housekeeper
  • restaurant host
  • senior bar attendant
  • waiter.

Are there any entry requirements?

All participants must have a Unique Student Identifier (USI). To obtain yours, go to www.usi.gov.au and follow the prompts to create your USI.

How is it delivered?

Blended Delivery. A mix of both online and face to face learning.

Where is it?

At an BOT office or venue chosen by BOT.

What do I get from it?

Upon successful completion participants receive a Certificate for SIT30616 – Certificate III in Hospitality

To achieve this qualification, the candidate must demonstrate competency in:

15 units of competency made up of:

  • 7 core units
  • 8 elective units, consisting of:
    • 1 unit from Group A
    • 5 units from Group B
    • 2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units  
BSBWOR203Work effectively with others
SITHIND002Source and use information on the hospitality industry
SITHIND004Work effectively in hospitality service
SITXCCS006Provide service to customers
SITXCOM002Show social and cultural sensitivity
SITXHRM001Coach others in job skills
SITXWHS001Participate in safe work practices
Elective units 
Group A 
SITHIND001Use hygienic practices for hospitality service
SITXFSA001Use hygienic practices for food safety
Group B 
Accommodation Services - Front Office, Housekeeping and Porting 
CPPCLO2001AMaintain hard floor surfaces
CPPCLO2004AMaintain carpeted floors
CPPCLO2009AClean glass surfaces
CPPCLO2010AClean ceiling surfaces and fittings
CPPCLO2017AClean wet areas
CPPCLO2019ASort and remove waste and recyclable materials
CPPCLO2035AMaintain cleaning storage areas
CPPCLO3013AClean window coverings
CPPCLO3016AWash furniture and fittings
SITHACS001Clean premises and equipment
SITHACS002Provide housekeeping services to guests
SITHACS003Prepare rooms for guests
SITHACS004Launder linen and guest clothes
SITHACS005Provide porter services
SITHACS006Provide valet services
SITHACS007Conduct night audit
SITHACS008Provide accommodation reception services
SITTTSL007Process reservations
SITTTSL010Use a computerised reservations or operations system
Client and Customer Service, and Sales 
SIRXSLS001Sell to the retail customer
SIRXPDK001Advise on products and services
SITXCCS002Provide visitor information
SITXCCS004Provide lost and found services
SITXCCS005Provide club reception services
Commercial Cookery and Catering, and Kitchen Operations 
SITHCCC002Prepare and present simple dishes
SITHCCC003Prepare and present sandwiches
SITHCCC004Package prepared foodstuffs
SITHCCC006Prepare appetisers and salads
SITHKOP001Clean kitchen premises and equipment
Computer Operations and ICT Management 
BSBITU202Create and use spreadsheets
BSBITU301Create and use databases
BSBITU306Design and produce business documents
Finance 
BSBFIA301Maintain financial records
SITXFIN001Process financial transactions
Food and Beverage 
SIRRRPK006ARecommend liquor products
SITHFAB001Clean and tidy bar areas
SITHFAB002Provide responsible service of alcohol
SITHFAB003Operate a bar
SITHFAB004Prepare and serve non-alcoholic beverages
SITHFAB005Prepare and serve espresso coffee
SITHFAB006Provide room service
SITHFAB007Serve food and beverage
SITHFAB008Operate and monitor cellar systems
SITHFAB009Conduct a product tasting for alcoholic beverages
SITHFAB010Prepare and serve cocktails
SITHFAB011Provide advice on beers, spirits and liqueurs
SITHFAB012Provide advice on Australian wines
SITHFAB013Provide advice on imported wines
SITHFAB014Provide table service of food and beverage
SITHFAB015Provide silver service
SITHFAB016Provide advice on food
SITHFAB017Provide advice on food and beverage matching
SITHFAB018Provide gueridon service
Food Safety 
SITXFSA001Use hygienic practices for food safety
SITXFSA002Participate in safe food handling practices
SITXFSA003Transport and store food
Gaming 
SITHGAM001Provide responsible gambling services
SITHGAM002Attend gaming machines
SITHGAM003Operate a TAB outlet
SITHGAM004Conduct Keno games
SITHGAM005Analyse and report on gaming machine data
SITHGAM006Deal Baccarat games
SITHGAM007Conduct Big Wheel games
SITHGAM008Deal Blackjack games
SITHGAM009Deal Poker games
SITHGAM010Deal Pontoon games
SITHGAM011Conduct Rapid Roulette games
SITHGAM012Conduct Roulette games
SITHGAM013Conduct Sic Bo games
SITHGAM015Attend casino gaming machines
SITHGAM016Deal Caribbean Stud games
SITHGAM017Deal Casino War games
SITHGAM018Deal Mississippi Stud games
SITHGAM019Conduct Rapid Baccarat games
SITHGAM020Conduct Rapid Big Wheel games
SITHGAM021Deal Three Card Poker games
Working in industry 
SITHIND001Use hygienic practices for hospitality service
Group C 
Administration 
TLIE1005Carry out basic workplace calculations
Communication and Teamwork 
BSBCMM201Communicate in the workplace
SITXCOM001Source and present information
SITXCOM004Address protocol requirements
E-Business 
SITXEBS001Use social media in a business
Environmental Sustainability 
BSBSUS201Participate in environmentally sustainable work practices
First Aid 
HLTAID003Provide first aid
Inventory 
SITXINV001Receive and store stock
SITXINV002Maintain the quality of perishable items
SITXINV003Purchase goods
Languages other than English 
SITXLAN001Conduct basic oral communication in a language other than English
SITXLAN002Conduct routine oral communication in a language other than English
Security 
CPPSEC2012AMonitor and control individual and crowd behaviour
Work Health and Safety 
SITXWHS002Identify hazards, assess and control safety risks

What do I need to bring?

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